Summary: The Associate Director, Employment Services, is responsible for supporting the mission of SpArc Services while directing the day-to-day operations of the mission-critical employment program.
- Supervise employment staff.
- Manage and help create their job coaching schedules.
- Monitor staff activity and conduct and intervene as necessary.
- Ensure that staff entries into the case management database are accurate and timely.
- Participate in hiring and interviewing potential staff members, and contribute toward creating a climate that attracts, retains, and motivates high performance in staff.
- Conducts regular meetings with direct reports to ensure priorities are clear, coordination is good, and communication remains open.
- Ensure staff participate in required training, and provide on-going support to accomplish this timely.
- Develop and maintain relationships with funders, supports coordinators, and families to stimulate program growth as well as to ensure the provision of the highest quality service to program participants.
- Facilitate the employment process for participants and their employment support teams.
- Assist job seekers in obtaining community-based employment and assist job seekers with connections to community resources and benefits.
- Develop Supported Employment Support Plans; develop relationships with employers; create and complete resumes/cover letters, find opportunities for internships and paid work experiences, and provide job coaching if necessary.
- Maintain required documentation; submit required reports timely.
- Encourage and motivate participants to fully engage in work and make a long term commitment to employment.
- Coordinate individual training curriculum for each program participant and partner with funding agencies (OVR, ODP) to ensure that each participant is supported in making choices pursuant to their personal goals.
- Promotes and models appropriate workplace behavior and good work skills to encourage productivity and ultimate success in employment for program participants.
- Attend participant ISP meetings as necessary.
- Recommend a revision to a service or outcome in the ISP as needed, including addition, deletion, or modification of outcome or service. Documents all efforts in participant’s file.
- Maintain accurate data regarding participant units and monitor their usage.
- Establish and maintain ongoing collaborative and effective relationships with all stakeholders to promote continuity of care and ensure quality services through coordinated efforts.
- Responsible for monthly fee-for-service billing.
- Ensure the accuracy of staff time and attendance sheets.
- Know and follow regulations and agency policy in all areas including confidentiality, attendance, incident management, and required documentation.
- Stay up-to-date with required training.
- Coordinate all regulatory and licensing compliance requirements and ensure they are submitted accurately and timely.
- This position requires a BA degree. Three years’ experience in the field of workforce development, job development and/or coaching, or a closely related field, is preferred.
- Experience working with people with disabilities is preferred.
- Clear criminal and child abuse history, medical and drug screen. Valid and insurable driver’s license.
- Must demonstrate effective verbal and written communication skills with people from diverse backgrounds. Must be able to effectively engage and provide meaningful ongoing support.
- Ability to handle multiple projects and details simultaneously, work well under pressure, and have flexibility to respond to changing priorities, unplanned events or emergencies.
- Able to effectively and persuasively explain and advocate for employment of participants. Able to partner with employers to support employment for people with disabilities.
- Demonstrate flexibility, good judgment and problem solving skills, patience and persistence.
- Demonstrate the organization’s core competencies and solid customer service skills.
- Committed and able to consistently model appropriate workplace behaviors as a teaching tool.
- Must demonstrate the ability to approach others in a tactful, professional manner. Must react well under pressure and treat others with respect and consideration regardless of their status or position. Must accept responsibility for own actions and follow through on commitments.
- Understands the needs of participants and adjusts behavior accordingly. Able to demonstrate compassion, empathy, and positive attitude while supporting independence.
- Able to adapt to changes in the work environment and change approaches or methods to best fit the situation.
Physical Environment/Working Conditions
Routine office environment. Infrequent independent travel. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
How to apply
Qualified candidates should send a cover letter and resumé to HR@sparcphilly.org, using "Associate Director, Employment Services" as the subject line.
Please NO PHONE CALLS.